Custom Orders & DTF Transfers

Because Custom Rx products are made, printed, or prepared specifically for each order, custom apparel, personalized products, DTF transfers, and gang sheets are final sale once production has begun. We do not accept returns or exchanges for change of mind, ordering the wrong size or quantity, or errors in customer-supplied artwork.

Print-Ready Artwork

Files submitted as print-ready are printed as provided. Customers are responsible for checking spelling, image quality, transparency, sizing, placement, and other artwork details before submitting an order. Custom Rx is not responsible for quality issues that are present in the original customer-supplied file.

If your file requires resizing, background removal, cropping, adding text, or another requested adjustment, a $10 file adjustment/design fee may apply.

Color & Screen Differences

Colors may appear differently on phones, monitors, and other screens. Printed colors may vary slightly from what is displayed digitally. Reasonable color variation is not considered a defect.

Damaged, Incorrect, or Production-Error Orders

If your order arrives damaged, you receive the wrong item, or Custom Rx made a production error, please contact us as soon as possible after receiving your order at dcustomrx@gmail.com. Include your order number, a description of the issue, and clear photos when applicable. We will review the issue and, when the problem is confirmed to be our error, determine the appropriate replacement, reprint, store credit, or refund.

Order Changes & Cancellations

If you need to request a change or cancellation, contact us as soon as possible. Changes and cancellations are not guaranteed once artwork preparation or production has begun. Fees for design or file-adjustment work already completed are non-refundable.

Shipping

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

Contact Us

Questions about an order or this policy may be sent to dcustomrx@gmail.com.