Who We Are
Custom Rx operates dcustomrx.com. This Privacy Policy explains how information is collected and used when you visit our website, place an order, create an account, upload artwork, or contact us.
Information We Collect
When you shop with Custom Rx, we may collect information you provide such as your name, email address, phone number, billing and shipping address, order details, account information, uploaded artwork or design files, and messages you send to us.
Our website may also collect technical information such as your IP address, browser or device information, cookies, and information about how you interact with the site. This information may be used for site functionality, security, fraud prevention, analytics, and improving the shopping experience.
How We Use Your Information
We use customer information to process and fulfill orders, provide shipping or local fulfillment options, communicate about orders, provide customer service, maintain customer accounts, prevent fraud and abuse, comply with legal and tax obligations, and operate and improve our business.
Artwork & Uploaded Files
Artwork and files you upload may be stored or processed as necessary to prepare, print, fulfill, and support your order. Please do not upload confidential information that is not necessary for your order.
Payments
Payments are processed through third-party payment services made available through our WooCommerce checkout. Payment providers process payment information according to their own privacy and security practices. Custom Rx does not need to receive your full card number in order to fulfill your order.
Shipping & Order Fulfillment
We may share the information necessary to fulfill and ship your order with service providers such as shipping carriers, postage and order-fulfillment services, and other providers that help us operate the store.
Cookies
Our website and its service providers may use cookies and similar technologies to keep the store and cart working, remember preferences, support checkout and account features, improve security, and understand site usage. Your browser may allow you to control or delete cookies.
How Long We Keep Information
We retain order and customer information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods may vary depending on the type of information.
Your Choices
You may contact us to ask questions about personal information associated with your Custom Rx account or orders, or to request a correction where appropriate. Some records may need to be retained for legal, tax, fraud-prevention, or transaction-record purposes.
Third-Party Services
Our store relies on service providers for functions such as website hosting, ecommerce, payment processing, shipping, and order fulfillment. Information may be processed by these providers when necessary to provide those services.
Changes to This Policy
We may update this Privacy Policy when our website, business practices, or legal requirements change. The current version will be posted on this page.
Contact
For privacy questions regarding Custom Rx or dcustomrx.com, contact us at dcustomrx@gmail.com.